I just called, I just wanted to say thank you for that little tidbit. I didnt expect to get my call answered right away (as in not going though an automated attendant menu) I spoke to someone named "Molly" I told her that my laces on my Merrell shoes were a bit frayed and needed replacement. She said no problem and asked for my model of shoe which is the MOAB Ventilator and my address and said she'll send em' out right away. Great customer service. I would'nt have even minded paying $5.00-$8.00 for a pair of exact laces, but hey I'll take em' free too! Thanks again!