Margie J. wrote a review of The North Face Venture Jacket - Women's on August 30, 2007
I had to return my Venture Jacket and get a replacement one! It was because the waterproofing got washed out of it after 2 careful washings; something I feel was the fault of the manufacturer's label which didn't mention that a special Tech Wash should be used in order to maintain the weatherproofing and breathability. This site was wonderful to work with in ordering a replacement jacket, and their customer service ranks up with Nordstrom or higher as far as I'm concerned! I got my new jacket within 3 days. I am now more educated as to what to use for my new Venture Jacket when I wash it and the problem is solved. Thanks!