Jennifer Thayer wrote a review of The North Face Shellista Lace Boot - Women's on January 31, 2013
Familiarity: I've used it several times
...but I'm so glad I took a chance. I had heard horrible things about North Face boots, and having read reviews on 3 other websites, almost passed these up. I wear dresses to work year round, and wanted a pair of winter boots that wouldn't look too out of place paired with a casual dress. I have to brave recess duty as a middle school teacher, and was looking for higher boots to keep more of my legs warm.
I heeded advice and ordered up in size. I'm normally a 9, but went for the 9.5 and still have plenty of room for a pair of thick socks.
The traction isn't magical, but it's much better than my other winter boots. There was a pretty decent snowstorm the day after I got them, and my feet and legs were toasty warm and comfortable. I taught in them all day!
I haven't worn them trekking through snowy hill and dale, but for my uses...commuting, shoveling snow, walking around, just existing in the winter in NY...they've been great.
Customer service was wonderful. They helped me navigate multiple gift cards, and I had them 2 days later.
I'm not only very pleased with the boots, but also with the company. This was my first experience, and they've earned a customer for life.