GPS is slow and sometimes inaccurate on SPOT2 - loses power a little fast, and has been missing more transmissions than promised.
For Connect, I have worked with customer care reloading the app and trouble shooting with them on multiple occasions. The customer service was friendly and nice, but they are not up to speed on the device. They couldn't answer many questions, and after spending countless time on the phone, without resolving the issues, they said someone would call me back.
I didn't get the call back twice. When I recently followed-up I actually, got a call back the next day. The guy admitted to some of the faults and said they are working to fix them. They sent me a new unit, but I still have all the same problems. They then gave me the number of the SPOT sales rep for my area, Rocky Mountain, and he seemed very rushed on the phone, and really didn't have any more to offer than care did. What is a customer to do?
And SPOT has already collected a full year of service up front!
Customer Care couldnt help - SPOT rep. was elusive at best!
I had an original spot, it was a little bulky and single purposed but it provided an invaluable safety link. The only positive attribute about the connect is its size.
It does not work well with my iPad(which is what I bought it for) or my iPhone.
As a Bluetooth device I have to forget it every time I want to use it.
It takes 5+ minutes to get a satellite lock.
I found that if I don't authorize it with the spot app it doesn't talk to any other apps.
The signal is lost very easily.
So, when I asked for help, the Backcountry rep. gave me the number at SPOT directly (regional office I believe in Minneapolis).
After first 2 attemps I did not get response from sales rep, then when I did, he did not seem to have full grasp of problems, then lead me to SPOT Customer Care - epitomozing the concept of the run-around.
Also, Pricing and setup:
They are not forthcoming on the pricing and cost of the unit.
The add-ons to get what is advertised is ridiculous. The setup is lengthly and the documentation is very limited.
They have a "full manual" online that is not included with the packaging.
I will be returning this to backcountry.com I am very disappointed the product has great potential.
Bottom Line No, I would not recommend this to a friend