SkySkrapewrote a review of Skullcandy Fix In-Ear Headphones w/Mic3 on August 19, 2015
Familiarity: I've put it through the wringer
I've had at least 6 pairs of these...it's a love/hate relationship. Why do I keep buying them? Well they fit in my ears perfectly and do a great job of staying in there! Problem is they're made very poorly and it's not a matter of IF but a matter of when they'll break. Everything from mic problems to static in the earbuds. If it's not that, it's the cable where it plugs into the phone bends and damages the cable rendering them useless. Backcountry.com has been great about taking them back as an exchange for a new pair up until today. I'm getting grief from someone named Shannon C. who says they're beyond the 30 day used bla bla bla warranty. Look the warranty for these says "LIFETIME" - in the past BC.com has been fabulous about returns/exchanges for stuff that breaks. Not sure what's happening lately but they're not as willing to take stuff back anymore as of the last year or two. I can't even count how many thousands of dollars worth of stuff I've bought from BC.com and their other websites so it ticks me off that they make you go through the silly process of talking to a "warranty expert" via email. Takes several days to get a response and they're proven to be less than helpful. Please don't tell me that things are changing at BC.com. I used to love coming into the retail store in SLC (West Valley?) and seeing the staff at their desks behind the glass windows. The company got so big that they moved them to some remote location where presumably there are hundreds of gear experts crammed into cubicles. Makes me sad because it used to have more of a local business feel. Not so much anymore. I know this is supposed to be a review of the product itself but I felt my frustrations would at least serve a purpose here to make the company and customers aware of their recent changes regarding customer service, if nothing more.
(Yes, I realize the brass pair in the photo is the "Titan" earbud. Don't get me started on those either.