Oakley Thump Pro 1GB Sunglasses - 2008 BCS

My wife bought me a pair of these for my B-day after taking my other pair for herself. Having had these glasses before, I know that I really like the glasses and that they work great. Well, when I got these they stopped working during the 1st time I used them. Not a big deal as these things happen. Monday morning I contacted Backcountry.com and discussed the problem with them. They trusted my judgement as to the issue and asked if I wanted a refund or a replacement. When I told them I wanted a replacement, they immediately sent me a return shipping label and processed a new order to send a replacement pair of glasses to me the same day, without waiting to get the original pair back AND sent them priorty delivery! That is incedible customer service. I would highly recommend these guys and will continue shopping their site from here on out. Thank you for the great service!

I owned the first model of Thumps. It served me well as I am an avid runner. However, once it failed and I had to replace it, I ran into serious problems. I bought this model TWICE from Backcountry, having to return it both times as it immediately malfunctioned on my first run each time out. I am computer literate enough to know this is simply a defective product. Of course it cost me return shipping and hassle both times and I would never try Oakley Thump again. Cheers.