Gear Review

1 5

horrible.

My girlfriend got this watch for me from your site. Basic ambit watch, $550.

we got it on time, however it was NOT new. the box was mangled, watch was scuffed and had someones sweat / salt deposits on the underside of the band and the "brand new" sticker on the damn screen wasnt even on straight. The watch was already turned on, charged at 80% when i got it and the warranty card had scratches on it.

Returned. Disappointed 1st customer. Never buying here again.

Responded on

This is no a 1-star review of the Suunto Ambit. This is a 1-star review of backcountry.com. The problem is, your review is affecting the overall rating of the watch. Poor form.

Responded on

I won't bother repeating mateored. But further: Backcountry is well-known for excellent customer service. If you would've talked to them, I guarantee they would've made it right.