Gear Review

2 5

Wrong soles on Sandals!!!!

I love Chacos. BUT the sandal shown above are not the ones I received when I ordered them. They have the same color straps but do not have the correct soles and that is what makes Chacos different from each other. So I received a pair of Chacos with the wrong soles. I contacted Backcountry via chat and they did not follow up or resolve the problem as they said they would. Seeing that I am living in Haiti this have been very difficult and now I have a pair of sandals I did not want but had to pay for.

David

Wrong soles on Sandals!!!!
Responded on

Hello David, you have the correct sole for the model you ordered. The sole you see pictured above is the "Diamond Stealth" and was discontinued by Chaco is 2007/2008. BackCountry has the wrong picture of the sole being shown. You have the 2010 "Pro" sole which is a Vibram sole with marking rubber. While the sole doesn't look as aggressive as the older Diamond Stealth, it works just as well under all conditions. I too wish they would have kept the Diamond Stealth sole.
Sorry to hear about your luck, but you were shipped the correct sandal you ordered.

Responded on

Thanks for the reply Mitch.

Dave