Gear Review

1 5

What a Ripoff!

I bought this watch on May 8th after the $90 Roxy watch I wore since 2002 got broken. It seemed like a nice upgrade and with a one year warranty plus the high cost I thought I would be good for another 5 years. NOT SO! I only got to wear the watch for about 2 weeks when the strap started falling apart. I submitted a service request via the Suunto website and followed up with a phone call. They told me to send a picture of the broken strap and my address by email and I would receive a new strap promptly. Now it is June 24 and no response. I called them again and kept getting a loud beep in my ear after being told by a recording to hold for the next agent. I finally called their sales department and they transfered me. The agent I spoke with said their policy has since changed and I now have to ship the entire watch in by Fedex at MY cost and wait patiently for it to come back. Nice. If you want to waste a few hundred dollars for something you won't even be able to use, this is the way to go. I wish there was a "zero" star rating. The replacement strap is $59.95 on Amazon.

Responded on

Michelle, please contact Backcountry.com's Customer Solutions department - we put a 100% unconditional guarantee on everything we sell, and we will take care of you right away.