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Gear Review

2 5

Weak pack. Horrible company...

I really did like this pack. Great features and super light. HOWEVER, I took it on one trip - ONE trip - to Capitol Reef, UT and one of the side panels ripped while doing some tough scrambling through sandstone. I figured "This pack shouldn't have failed after one trip! Mountain Hardwear will surely stand by their gear." So I sent it in....

I get a call, and the guy tells me that they won't replace it or repair it. They tell me that their pack can't stand up that use. AFTER ONE TRIP. So sad to get this kind of reaction from what I though was a quality , hardcore outdoor company. Stay away from their packs.

Responded on

That's unfortunate. I will say though that if you really were doing "tough scrambling" I would have to agree that the 100D material on the side panels shouldn't be expected to stand up to that. Stinks MH used to get out of providing customer service, but it is what it is. If you're banging against rocks, go for a pack that's made for it.

Responded on

They will replace it for you. If your name is Ueli Steck