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Gear Review

1 5

Was told It was the Serrated Version But It's Not!!

I talked to a customer service rep through chat and was assured that I was getting a Serrated blade as shown in the picture at the time. I confirmed this 3 times!! When I received it, I was sent a straight edge blade. They gave me a return label and said I would be refunded within 5 days of the barcode being scanned. It's been 8 Days with no refund in site. I had to contact customer service again to get my refund. I had to tell them UPS confirmed they got the item back, yet they still insist it's on it's way.

As for the item itself, it arrived new in box straight edged version and within the 2 days. Other than that it was all down hill. With those business ethics I will never shop here again.

Responded on

If you look at the picture provided by backcountry it is a straight blade, the picture with a serrated blade is some other customers upload...