The strap makes me sad
I had to give this bag 4 stars because the strap really hurts my neck. I sewed a piece of soft cloth around the top to prevent my neck from getting irritated. Otherwise, I love this bag. It is great when flying to organize tickets etc. but I use pretty much everyday. I also wished it was a little bit smaller. Just a little bit, because of it's length it hits my hip at the wrong place. But I will deal because I have not found anything that compares so far.