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Gear Review

5 5

Superb service

So they dazzled me! I bought a sweater for my wife. The package arrived faster than I expected however I had to return/exchange for a different size. I called first to get a RA and was greeted by an exceptionally cooperative voice and bingo … as fast as I could explain my request the RA and return pre-paid UPS label were shooting out of my printer with backup Email confirming our conversation and clear simple instructions for the return. My helper checked inventory and put a hold on the replacement as not to be sold to another order. I was notified by Email when UPS picked up the return & when the replacement was shipped. And the entire round trip from the day I shipped the return until I had the replacement in hand was 7 days. These guys made the caveat of on-line ordering as painless as possible. Superb customer service & superb follow-up! My wife loves the sweater and I have a new place to buy all our ski stuff