Gear Review

1 5

Quality problem on two consecutive Smartwool bottoms

I purchased two Smartwool merino liners, one from a local shop and another from Backcountry a few days later. The same day the one from Backcountry arrived, I washed the one from my local shop. Followed all instructions and washed on gentle cycle with low heat dryer. The pair came out unraveling at the ankle seams. Exchanged that at the local shop for a second pair which came out of their first washing with a huge rip in the seat (and it wasn't even on the seem). I thus decided to return the unused pair to Backcountry and go with Icebreaker instead. I live in the town of Smartwool's HQ and emailed in my issue but haven't heard anything back in a week. This is quite disappointing to see the "hometown team" have this problem. For now, I'd stay away from this product.