I'll update my review once I get a chance to actually familiarize myself with the kayak, but until I can, I'll review the process of buying the kayak. The kayak is solid, getting 8 or 9.5 out of 10 on every review I've seen online. Backcountry.com contracted a company named "CEVA" to deliver the kayak. They were less than impressive. They called me to schedule a delivery, then on the day of the delivery called again to say they couldn't make the delivery appointment. Their reason was they scheduled a truck too short for the route, and when they actually began loading the kayak onto the truck, they realized it wouldn't fit. Well, I guess I can understand that. Mistakes happen, for whatever reason.
The next day, the rescheduled appointment. The driver passes our house, and then backs the truck up and plows over our mailbox! He says to call the company when we have a replacement cost.
Backcountry.com shipped the kayak in a cellophane "tarp-like" material, then placed in a long, large plastic bag. While I am sure they come from the factory this way, shipping via an obviously less than completely competent carrier would probably benefit from being packed a little better. These kayaks are tough, but I was a little shocked at how unprotected the kayak was during shipment. There doesn't seem to be any damage, so maybe there is nothing to worry about.
Dealing with Backcountry.com was a smooth process. They emailed me on several occasions to let me know the status of my order, and provided shipping info and tracking numbers. While I was less than impressed with CEVA, Backcountry.com is obviously satisfied with their performance. I am guessing my case was an unfortunate single occurrence where the shipper goofed.
4 stars out of 5, simply because I have to buy and install a new mailbox.