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Gear Review

3 5

Product is good; but service is POOR

The product itself is fine...but when you buy it from backcountry, you must think twist and recommended to search elsewhere for same product. Because their service is terrible!!! They will buy product on behalf of you without notification. So I got two same products now!!! And then I have to return back the product in my own cost.

So product i give 5-star
Service I give 0-star only!

Responded on

What the H***
I got here because I was sitting down to review this excellent backpack cover.
Dude.... FIRST, why would you "stick it to" Arcteryx for a customer service issue you have with Backcountry??!!
SECOND, my experiences with Backcountry have always been outstanding. I mean who else in the industry has their return policy?!
The company bends over backwards to make sure their customers are happy.
Ordered two??? That sounds far fetched to me.
Anyway, sorry if you actually really did have a bad experience with backcountry, but why mislead people about Arcteryx, an excellent company that makes excellent products?!!