The first time I used this tent was a disaster. That night there were 30 mph winds. 2:30 in the morning the tent collapsed on me. One of the poles had bent in half and then stuck a big hole in the fly. Granted it was windy, but our group had 5 other tents or various types (none too fancy) and none of them collapsed or broke. The customer support from backcountry.com was superb. They were very apologetic and gave me a prompt refund and for that I am very grateful.
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