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Gear Review

1 5

Nice FAK, bad Backcountry service!

Love the FAK. Adventure Medical is awesome. On the other hand, when I received the kit, one of the rehydration packs had popped open inside and powder was everywhere. I have emailed Backcountry TWICE with no response WHATSOEVER! Honestly I just was hoping they could replace the one pack, but I guess they can't be bothered. Five stars for the pack, one star for Backcountry customer service! First time I've ordered from here too. I guess it's the last time as well.

Responded on

I'm not trying to blindly stand up for BC but I have had many many many experiences with their customer support and have only encountered the slightest hint of snottiness (sorry guys sometimes your cocky). I have never had an issue returning or having a damaged or incomplete item made whole. I would pick up the phone and call them, or follow this link (http://www.backcountry.com/adventure-medical-comprehensive-first-aid-kit#bcs-gearGurus) and speak to a rep online.

I'm not affiliated with Backcountry, but they have gone far and beyond to make me happy with my purchases time and time again! Best of luck!

Responded on

the guys at backcountry rock. try calling before you send in a product and let them know whats going on,return or replace. their the best in the business as far as customer service and returns.

Responded on

Same here, I've never had a problem with BC CS. Always responsive and helpful. Thanks!

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That hasn't been my experience with BC! Make sure the email address is one they actually respond to or that you have the address right. Still no response? CALL!