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Gear Review

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gosp201322

Member since 

Love the FAK. Adventure Medical is awesome. On the other hand, when I received the kit, one of the rehydration packs had popped open inside and powder was everywhere. I have emailed Backcountry TWICE with no response WHATSOEVER! Honestly I just was hoping they could replace the one pack, but I guess they can't be bothered. Five stars for the pack, one star for Backcountry customer service! First time I've ordered from here too. I guess it's the last time as well.

bulletbikeguy

Member since 
Responded on

I'm not trying to blindly stand up for BC but I have had many many many experiences with their customer support and have only encountered the slightest hint of snottiness (sorry guys sometimes your cocky). I have never had an issue returning or having a damaged or incomplete item made whole. I would pick up the phone and call them, or follow this link (http://www.backcountry.com/adventure-medical-comprehensive-first-aid-kit#bcs-gearGurus) and speak to a rep online.

I'm not affiliated with Backcountry, but they have gone far and beyond to make me happy with my purchases time and time again! Best of luck!

rrraduenz2093435

Member since 
Responded on

the guys at backcountry rock. try calling before you send in a product and let them know whats going on,return or replace. their the best in the business as far as customer service and returns.