Next time we'll get it perfect
I recently ordered the Jetboil PCS bundled with coffee press, too. Mine also arrived without the bundled coffee press. Again customer service was excellent and the whole RMA, reship and return process took place after just a single short email and the only further effort I had to expend was a trip to the post office to hand over the return.
I will very likely purchase further items from this site. I figure if they work this hard to clear up a minor mess up that they would probably really help you out if it was truly a big problem.