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Gear Review

1 5

Look elsewhere for quality

  • Gender: Female
  • Familiarity: I returned this product before using it

My husband and I both have Mountain Hardwar gear and in general have been pleased with their quality. This coat was purchased to replace the older model from several years ago and when we opened the package we were very disappointed by the quality. The material is much thinner and flimsier, the lining was very cheap, and the cut of the jacket was altered to account for a larger waist. When we contacted Mountain Hardware via e-mail to discuss quality, we were very surprised by their reply. They admitted that the quality of their products has declined in recent years and didn't offer a solution. Thanks to Backcountry's awesome return policy, we sent it back. We'll now be looking for a new jacket by Marmot or Patagonia as their quality hasn't recently tanked. If you're an avid outdoors-person, don't look to Mountain Hardware for quality outdoor gear.

Responded on

pie. Thanks for your review and comments but working for Mountain Hardwear for the passed 11 years I have to respectfully disagree. I have watched our quality do nothing but improve in the years I have worked with the brand and whoever you discussed this with within the company is woefully uninformed. I would put our products up against anyone in the industry from a quality and innovation stand-point any day of the week and this is one of the main reasons I work for this brand. Please feel free to contact me directly for questions or further comments: jwebb@mountainhardwear.com

Thanks!

Responded on

I own several MH jackets and clothing products and have yet to have an issue, but I'm keeping your contact info Mr. Webb just in case. Keep up the good work.

Responded on

I'm sorry to say that I contacted Mr. Webb to discuss my concerns, but never heard back :(

Responded on

pie. It has been a long time since I have checked BC.com... especially replies. I wish they had a way of notifying you when replies to comments were made. My sales director was going to contact you and unless you missed the call or somehow did not hear back I apologize. I will look into it and get back to you shortly via your email. Thanks!

Responded on

i have a hard time believing that a company representative would "admit" that the quality of their company's garments has declined.