Gear Review

5 5

Julbo Explorer Glasses

When I received these glasses from Backcountry I noticed that there was some sort of reflection on the inside of the left lens. So I cleaned the lens but it was no better. I then called Julbo USA and ask if knew of any problems and to see if they could correct the issue. I was going to be traveling to the Atacama desert in Chile in just two days and needed a good pair of glasses.I had ordered the glasses from Backcountry and got them in just two days, thanks for the fast shipping. The guy at Julbo could not determine the problem by my explaination. So, he said he would send me a new pair next day shipping so I would have them before I left for Chile, and I could send the pair in question back when I returned from my trip. So the next day I got the glasses and they were perfect, no glare or reflection, and when I returned from my trip I sent the others back to Julbo. The UV is quite high there, we were working at 10,000 to 16,000 feet elevation in the desert and the glasses worked great, I was very glad I had them. I have a small face and they fit very well with the bendable ear hooks and they look cool too. I can not say enough about the exceptional customer service I got from Julbo. The glasses are great and Julbo's customer service should be the model for all companies. If you think these glasses are a little expensive don't, you are getting what you pay for, a great product from a great company