make sure you're belayer knows how to use the device properly and don't keep so much tension on the rope as the climber. problem solved

My advice is to quite blaming the gear and get a better belayer. Problem solved, I used the cinch with a experienced and trusted belayer and it out performed the gri gri in my eyes. It feed slack clean, caught me on a few nasty wippers, it is a good choice for a small clean assisted locking belay device.

I agree - get a better belyaer. I weigh 110 lbs and my usual climbers are like 200 lbs, no problems w/ either an ATC or a Gri-gri. But once i had an inexperienced 200 lb belayer belay me on a gri-gri and he pried the lever down and i was jerking down, and shooting fast. It was awful and scary.

Once I gave ropeburn to a 200lb belayer, he was using an ATC.

I pull a lever all the way down with one hand and slow the rope down with my other had. Used to give me rope burn, but now I have callouses.