Horrible customer service
I ordered these for my wife almost a month and a half ago when they came the shoes were to small so I sent them back through a regular post office I filled out the paper work that came along with the shoes for a return but I did not know that I had to get online and actually print out a return slip. So here it is almost two months later and according to Backcountry they still haven't received the shoes. Now I am out of $119.95 and nobody knows what happened to my order. At this point all I want is my money back so that I can go somewhere else.