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Gear Review

4 5

Great customer support

My first impressions on receiving the pack were that the ice axe loop on the left side was missing an elastic adjustable tie down device at the bottom attachment point, and that the hip belt strap was way too long. I contacted Mountain Hardwear customer support and they responded promptly and helpfully, arranging for me to return the pack for alterations at no expense. They are going to shorten the belt and finish the end professionally and also send me an extra elastic tool attachment device.

Responded on

Yes, generally, people cut off extra webbing/straps. The excess is for people who spend more time on the couch than on the trails. I'm a 32" waist, so I always end up shortening my straps, not a big deal. Doesn't void warranty or anything.

just cut and flame the raw edge to prevent fraying. Pretty standard.

Responded on

As a woman who finds that there aren't many women's specific lightweight packs I find it helpful that they keep the webbing long - means they can easily accommodate hips.