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Gear Review

4 5

Great customer service

Have had a pair of these for several months, and noticed recently that an uneven level in the padding was developing in the heel of one of the shoes. I guess I could have covered it with a stiff-heeled insole, but I contacted Merrell, and they cheerfully accepted my shoes and agreed to send me a new pair. Thanks for the great customer service- I remain a loyal customer.

Responded on

UPDATE: Merrell sent me a new pair of shoes in less than ten days, covering postage and everything. Great customer service, and the new shoes are perfect. Merrel has a great reputation because they stand behind what they sell- I am a satisfied customer.