Exellent customer service and support
After a few weeks I discovered I was missing a few straps for strapping-up the bikes (missing from the factory).
I e-mailed backcountry and reported this.
Backcountry provide a total replacement including all shipping to and from.
Not only is this Yakima DoubleDown 4 Bike Rack a great product, Backcountry is an outstanding and safe place to buy all your gears.
I am more than satisfied with Backcountry customer service and support!
Thanks again Backcountry!