Exellent customer service and support

22hsing2380276

Member since  Mar 18, 2009

Posted on December 9, 2008

After a few weeks I discovered I was missing a few straps for strapping-up the bikes (missing from the factory).
I e-mailed backcountry and reported this.
Backcountry provide a total replacement including all shipping to and from.
Not only is this Yakima DoubleDown 4 Bike Rack a great product, Backcountry is an outstanding and safe place to buy all your gears.
I am more than satisfied with Backcountry customer service and support!

Thanks again Backcountry!