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Gear Review

1 5

Bullshit return policy

Do not buy anything that you might have a question about. No returns on anything do to with climbing. anybody see that policy viewable anywhere?

Responded on

You talked to the wrong person, Backcountry.com will take back climbing gear, used or unused. Just call customer service and as for an RMA, if they don't give you one it's not because you are trying to return climbing gear.

Responded on

I'm sorry to hear you had a bad experience with trying to return something to us. As Ryan said we'll always take back anything, climbing-related or not. Give me a call at 800-409-4502 x4285 and I'll get you set up with a refund or an exchange for something you'd rather have.