Backcountry.com's Service IS GREAT

cso5397612

Member since  Feb 29, 2012

Posted on February 29, 2012

I'm just getting used to the shoes and they exceed my skill level, and have done everything I've asked. I'm a nube, without a climbing store close so I ordered based on reviews. I ended up having to send these back twice to get the right size. I wear a 9.5-10 in most everything, but ended up with a 10.5 and they are still perfectly tight. This would have been a major problem with many outfits, but backcountry.com kept send them out and paying the whole way (2nd Day Air 3 times for outbound and UPS ground twice for returns)

The shoes are great, but are made better by a company with top end customer servicve.