Backcountry.com is the best company in the cloud
I bought the MSR Mutha Hubba tent from Backcountry a few years ago. The rainfly lining started to separtate and became very sicky which made the poles sticky as well. MSR replaced the rainfly but not the poles. The poles would stick to the new rainfly and the tent itself. I called Backcountry to ask if they would do anything. They told me to send the tent in. They replaced it. Backcountry has the best customer service out there. No other company comes close. I would buy my gear from this company even if I had to pay more. Their prices are great so that's not really an issue anyway. Five stars are not enough to rate Backcountry. I wish we had the option to go above and beyond that rating as they do for all of us who buy gear from them. Thank you Backcountry, you guys are awesome!