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Gear Question

I received this stove less than two weeks...

I received this stove less than two weeks ago and test drive it. The "ON" "OFF" feature on the pump doesn't work. I bent the tube away from the body and the "OFF" mark on the pump, yet it continues to roar. What else could be the problem?

Responded on

It need to work! send e.mail to "Optimus"

Responded on

I was hesitant to email "Optimus" because of a previous discussion about a problem with another stove, but I did it anyway, and I haven't received an answer yet. The discussion I was referring was that the customer rep from Katadyn Optimus haven't even read the users manual on that particular stove! There's no way he'd understand.