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Gear Question

I ordered two of these twin ropes. They...

I ordered two of these twin ropes. They were supposed to have a center mark, they do not. Also, I was charged shipping, even though orders over $50 are supposed not to be charged.

Responded on

You probably need to call the customer service line, they're very helpful with things like this. 800-409-4502.
p.s. I don't see anywhere in the description that it says this rope has a center mark. Some manufacturers have stopped putting them on so that they don't cause trouble when a rope gets trimmed on one end.