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Gear Question

I LOVE these shoes. I am disabled and...

I LOVE these shoes. I am disabled and once I put them on, I'm comfy for the day and my service dog does not have to stop and help me tie my shoes. They keep up with my fast walking all day on my job, and they give me secure traction. My only problem is the rubber on the outside of the wheel which turns the "BOA" laces (which are fantastic for hard to fit feet). The rubber keeps ripping - - - I would buy 10 pairs today if I knew that were not going to happen; Any way that I can get an answeR? Zappo's was kind enough to replace the first pair - which was only a month or so old. Help?

Responded on

Hello-The problem that you are talking about was common on the first gerenation of North Face Boa equiped footwear. It has been addressed on the 2nd and 3rd generations of North Face/Boa footwear, and you should not have this problem with any of the North Face Boa product that is currently being sold-